Case study – Emdeon
Case study – Emdeon

Case study – Emdeon

electronic medical record

ELECTRONIC MEDICAL RECORD

Emdeon

User research validates need for custom iPad application development to maximize physician adoption of EMR

Healthcare Technology

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the CHALLENGE

A leading Revenue Cycle Management (RCM) company wanted to add an EMR to its portfolio of clinical information and RCM solutions. The new product needed to integrate with the company’s existing web-based systems and be usable on a tablet.

the SOLUTION

As part of an initial “buy vs. build” decision, PointClear conducted a due diligence assessment of an acquisition target, including application usability, clinical workflow and technology. Once the company decided to build its own technology, PointClear designed a tablet-based EMR, integrating user research and clinical workflow documentation to create a user-friendly, seamlessly integrated solution.

ipad emr

the RESULTS

accelerate growth

Met goal of increasing adoption and use of the SDK by multiple vendors

organization

Strong development process has reduced implementation time

Analyst

Users praise both improved usability and improved workflows on tablet devices

‘ ‘

We engaged the PointClear team to help us design a brand new mobile application under an extremely aggressive timeline. Their team quickly assimilated into our organization and learned our market, our users and our vision to help us deliver a great design, which met our product goals and timing needs. Their team truly listened to our unique needs, then used their expertise to translate those needs into a highly functional product design. We are very pleased with the quality of PointClear’s work and as a result have engaged them in other efforts throughout our organization.
—JONATHAN CONLEY, PRODUCT MANAGER, CLINICAL EXCHANGE APPLICATIONS

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