Mobile vs Web: Is the Patient Portal Dying?
Patient portals provide a means of communication between care providers and patients. But are these web-based portals always the best solution?
Web-based portals are great for displaying lots of data and particularly useful in cases when a patient may need detailed, in-depth information about a condition or treatment. However, there are a number of areas where these portals fall short. They?re expensive to maintain and often times difficult to navigate and use. Additionally, by design, patients have limited access to web-based portals.
Mobile app solutions make healthcare on-demand, so to speak. Refilling prescriptions, scheduling appointments, etc. are all tasks where mobile apps would obviously excel. Granted, it?s unlikely that mobile applications will ever entirely replace web-based patient portals, but there?s definitely a void that they can and are filling. In my opinion, the optimal solution will be a mobile application that seamlessly compliments a web-based portal, providing consumers with an alternative patient-facing tool that is easier to use and more accessible on the go. Eventually, mobile apps may overtake patient portals as the primary interface for patients to engage in.
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Healthcare stakeholders are beginning to see apps as a means to increase patient engagement in care, while simultaneously improving outcomes and reducing costs.
How can we make healthcare more cost effective, more efficient, and most of all, more useful for patients?
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